SKU:35162370033
Creating a Positive Customer Environment
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USA
- USA
- CAN
- USA
- CAN
Ships within 48 hours · Estimated delivery Jul 13 - Jul 18
Description
Creating a Positive Customer EnvironmentLearning Objectives: Identify how negative behaviour affects customers Identify positive responses to use State the procedure for the Hospitality Welcome and Goodbye and why they are used This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
List safe practices for handling hazardous substances
Please note this does not cover Basic Life Support
Silver service technique
Create an action plan for work
State how to raise the alarm
Proofing Presentations
Have a personal action plan to improve your own presentations
Nutrition and Hydration
We send delegates a knowledge book and workbook
Take accurate wine orders
Learn what your non-verbal messages are telling others
Demonstrate safe lifting principles
Quick Dispatch:
Your Creating a Positive Customer Environment orders ship within 1-2 business days.
Delivery Options:
- Standard: 3-7 business days
- Fast: 2-3 business days
- Express: 1-2 business days
Order Tracking:
You'll receive a tracking link by email once your Creating a Positive Customer Environment ships.
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Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy